Our People

Richard
Founder and director of The Collection Company

Richard has had wide ranging experience in business enterprises. He has been involved in the building industry and property investment, and in the insurance industry, both in sales and as South Island manager. He has owned a seafood processing factory and two retail outlets, and been part-owner of a food wholesaler.

Professional Links: Member of Canterbury Manufacturers Association, Member of Canterbury Employers Chamber Of Commerce.

Richard's experience demonstrates that he knows the business of being in business, the demands and the rewards. That's why he set up The Collection Company,says.

"Below is a brief comment on each of my staff. I invite you to test them"

Vanessa

As Legal Manager at The Collection Company, Vanessa has a wide range of skills. Good communication an eye for detail, knowledge of legal issues and excellent customer service skills. Her role includes managing court documentation and liaising with Solicitors. She comes to us having a background in accounting with a large local business.

Vanessa has the responsibility of keeping clients informed of progress in a timely manner with all legal matters. She is also available to assist the Collection Team as and when required.

"I am challenged to pay attention to detail and I enjoy achieving positive results."

Bernard

Contact with debtors is central to Bernard's role. which is multi-faceted and an important part of the whole debt recovery chain.

His inquiring mind and lateral thinking are real assets in this job as finding debtors who may have moved house or locality forms part of the job. Bernard also serves legal documents on behalf of clients, acting as a third-party.

Having worked in the commercial sector in management and in credit control, Bernard has an excellent knowledge of the challenges and problems clients can face in debt recovery. He has worked with The Collection Company since 1992, and has seen the company grow and change in that time.

"People are the most important part of the job, and my greatest satisfaction is dealing with people and coming up with the results they require."

Bill

Clients who require assistance in debt recovery talk to Bill first. Once Bill has established a client's requirements he ensures that the appropriate processes are promptly put in place and acted upon.

Many years of personal business ownership and sales experience have enhanced Bill's understanding of the Creditor/Debtor relationship. His people skills have been further developed by personal experience in both industry and the Health and Disability sector.

"Understanding clients' needs and how their business operates and having personal contact with them are crucial to achieving positive results."

Sharen

Sharen has a liaison role. Working in the Debt Recovery industry for several years, Sharen has gained considerable experience to draw on. She works to meet the needs of all Creditors and has an important role with some major Corporate Clients.

Because she works right at the frontline, she understands the problems companies deal with when it comes to debt recovery. She is the ideal person to assist clients in developing and implementing good practices that minimise those frustrations.

"I enjoy assisting clients to achieve the best possible results for their Business."

Steve

Efficient administration is a key to the success of the business. Steve is the driver in this area for The Collection Company, being responsible for the accounts payable/receivable and handling recovered debts and their payment to clients.

Steve has worked in administration roles within a major New Zealand company. He has developed excellent communication skills through his extensive Customer Service experience.

"I find it satisfying working in a role where my efficiency is essential for smooth conclusions to transactions between clients and debtors."

Kate

Having the right documentation is one of the key requirements for successful debt collection. This is where Kate's role is indispensable to both The Collection Company and the clients.

Kate's retail experience has given her a strong understanding of credit management and therefore an excellent insight into client requirements.

"I enjoy working with customers and knowing that when they use the appropriate credit systems they are going to achieve better results."

Romald

Romald works across all areas of the business, but in particular making good use of his business background. Having previously worked as an Accounts Manager for P&O in Fiji, he brings considerable experience and knowledge to the Collection Team.

Clients contacting us via telephone usually deal with Romald first. His task is to ascertain their immediate requirements and direct them to the appropriate person. He is also our "Disputes Expert" playing an important role to facilitate a positive outcome between our Creditors and Debtors.

"I enjoy educating clients in Credit Management and achieving positive results for everyone that I deal with."

David

David has joined our team to focus on "New Business". He has the responsibility of attracting new customers to The Collection Company. He is young and enthusiastic and under the guidance of Bill, he is making steady progress. A university graduate from Lincoln University, David holds a Bachelor of Commerce degree.

Very much in the "learning process" David is keen to acquire the knowledge and skills to assist him in his newly chosen career. He is happy to visit clients and prospective clients to assist them with any debt recovery matter. He maintains a large database of information and is enjoying his new challenges.

"I am looking at life from a fresh angle and enjoying being in the People Business."